Professional Summary:

An experienced IT Analyst with experience in Project Management concepts, practices, and procedures. I have been on many successful project teams.  I have experience in the Project Management cycle and IT development cycle.  I also am an experienced Application Systems Administrator and have added value with my Business Analyst background to projects I have managed.  I have experience in a fast-paced start up environment, and management of a team of experienced professionals.

Experience: 
                                                                                                                                                                                            
Cisco Systems, Inc.  
Sr. IT Analyst/Engineer
San Jose, CA
2/07 - Present

• Achieved the NoetixViews Customization Certification - Certified by Noetix Corp to perform view customizations to their product.
• Explored the new functionality of OBIEE and how the Business can best leverage the functionalities.
• Evangelized the OBIEE platform to other groups within Cisco so they could leverage our platform.
• Attended both OBIEE Server Architect classes offered by Oracle to get up-to-date on Repository theory.
• Developed technical solutions to business problems in the OBIEE repository.
• Upgraded to the most current version of OBIEE, and performed the regression and functionality testing necessary for the upgrade.
• Developed new subject areas in the repository per business requirements.
• Performed environment migrations between the Development, Quality Assurance, and Production environments.
• Have responsibility for keeping the system up for approximately 7,000 users of the Business Intelligence application at Cisco.
• About to begin an Oracle HRMS implementation and will be analyzing the Business Intelligence aspects of the project.

Cisco Systems, Inc.  
I.T. Analyst
San Jose, CA
7/05 - 2/07

• Worked on very large projects acting as a track lead working with the technical team to
  develop logical data model and deliver technical solutions to clients. 
• Led global IT/business virtual teams in analysis and requirements definition.
• Was an advocate for cross-functional leadership in communicating global re-use of applications.
• Recommended and ensured that proper technical and architectural alternatives have been selected and implemented.
• Worked with an overview of strategic direction to determine alternatives/solutions that scale to future needs.

 

Cisco Systems, Inc.  
Business Analyst, Siebel Systems Administrator, Siebel Analytics Reporting Analyst
San Jose, CA
6/03 - 7/05

• Responsible for Siebel ERM application maintenance and enhancements
• Implemented Siebel Analytics for HR Services, doing both development work and analysis
• Worked with the business to determine reporting needs and implement a solution to meet those needs
• Developed Business Requirements for the Analytics implementation
• Improved our groups' productivity and self-direction via metrics
• Successfully launched integration projects to get new groups using our application.
• Developed liaison role between HRIT and the Business to translate Business issues into IT solutions

Cisco Systems, Inc.  
Business Analyst, Project Manager
San Jose, CA
6/00 - 6/03

• Chartered with finishing Project Management of the Staffing Tools Re-Architecture for the HR Technology Projects Office.
• Charged with maintaining and improving the user experience for the Applicant Tracking system in use at Cisco.
• Developed new web-based procedures for account generation.
• Responsible for technical support of the system, and worked closely with the Information Technology Group to solve issues.
• Developed an internal website to enable our users to become more self-sufficient.
• Developed several web-based forms to provide a central point of request for users.
• Participated in several projects to upgrade our applicant tracking system, re-engineer our staffing systems and back-end processes, and develop ad-hoc HR web projects to make our team more effective.
• Developed SQL queries to extract information from tables in the database.
• Performed audits on the applicant tracking system data to ensure data integrity.

WebTV Networks / Microsoft Corporation
Sr. Recruiting Analyst
Palo Alto, CA
3/98 to 6/00:

• Webmaster for the Human Resources intranet page -- set up and maintained our departmental web page and helped create perl scripts for simple forms users could submit.
• Wrote HTML and JavaScript code to improve upon our corporate external jobs web page, as well as, keeping it updated.
• Established a partnership with Microsoft corporate to post our division's positions on the corporate internal and external websites and database.
• Established and managed the maintenance of the WebTV internal database of applicants and requisitions.
• Became the gatekeeper of headcount and Job Requisitions.
• Picked up some light technical recruiting sourcing potential candidates for hiring manager review.
• Presented and trained recruiting personnel on how to best make use of an online applicant/candidate tracking database, and the information/metrics that can be synthesized from it.
• Tracked offers and put together a compensation schedule to deliver a competitive offer to our candidates.

Artemis Research / WebTV Networks, Inc.
Staffing Systems Analyst
Palo Alto, CA
6/97 to 3/98:

• Dealt with staffing issues typical of a start-up environment.
• Set up a Staffing Database Architecture to track Applicants and Candidates throughout the interview and offer process.
• Analyzed our open requisition database to reconcile headcount numbers to budget and the organizational chart, and reported to CEO.
• Worked with the Finance dept. to organize and track headcount.
• Gave presentations to Executive Staff and Venture Capital Investors on Headcount projections and Staffing expectations.
• Processed offer letters coordinating offers with hiring managers and technical recruiters.
• Managed a growing staff of schedulers to handle the administrative logistics of getting candidates in the door.

Artemis Research, Inc.
Recruiting Assistant
Palo Alto, CA
9/96 to 6/97:

• Scheduled interviews for candidates with company personnel.
• Coordinated headcount numbers with hiring managers, finance, and Executive level staff.
• Developed a training guide to standardize the scheduling process.
• Scheduled an average of 20 candidates a week with our internal staff.
• Arranged travel for candidates needing to be flown in.

Education:

San Jose State University, San Jose, CA
Bachelor of Science degree in Business Administration with Distinction.
June 1989

Special Skills:

• Strong analytical skills and ability to solve complicated business issues with abstract thinking.
• Experience in generating, analyzing operational metrics and strategic metrics for executives or organizational directors.
• I am Proactive, have a can-do attitude, and am results & relationship oriented.
• I can act as a change agent,  and can  partner with business clients, facilitate, influence and derive BI business requirements, with balance of technical constraints.
• I have experience in analysis, development and design with BI suites, especially Siebel Analytics. 
• I have experience with BI for Call Center applications such as Siebel CRM, and applicant tracking applications such as Virtual Edge and Resumix.
• I am able to assess solutions and testing plans, and can build relationships across IT and cross functionally.
• Excellent written and verbal communication skills as well as receptive listening skills.

Professional References:

Available upon request.

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